Use Chewing Gum, Bandaids and Scotch Tape to Create New Products

I recently read an article on TreeHugger by Katherine Martinko. The headline “UK Company Transforms Old Jeans into Stylish Sunglasses” caught my eye. Using old assets to create new products is something I’ve been focusing on lately and it intrigued me that this small company could make sunglasses out of discarded denim. Repurposing old material … More Use Chewing Gum, Bandaids and Scotch Tape to Create New Products

Trivia Isn’t Trivial

At Least Not For the Players and the Companies Using it to Promote their Products From all the projects I’ve done as a business and marketing consultant for startups and entrepreneurs this has been one of my favorite. Large companies have been using crowd sourcing to gather data during product development phases for a while now. … More Trivia Isn’t Trivial

What’s the Problem?

Millions of people have millions of great ideas every day. Ideas are easy. Or at least seem easy. For entrepreneurs a great idea isn’t enough. Have you lived this scenario? I have. You have a great idea, put gigawatts of energy into it, spend hundreds of thousands (or millions) of dollars on it, go live and… nobody cares. … More What’s the Problem?

Contact Center as a Service: A Layered Approach to Delivering the Contact Center

ACE Global has been providing business process outsourcing services for over 26 years. Like everyone in the business we started with a traditional, facility based outlook. Over the years we have established contact center facilities in Phoenix, AZ, Costa Rica and the Philippines. Our client list includes large fortune 500 companies like Sprint, Chase, and … More Contact Center as a Service: A Layered Approach to Delivering the Contact Center

Dream Manager Program: Lower Attrition and More Productive Agents

I’ve often been asked how companies that have work at home employees keep them engaged and connected to the companies culture. In the past I’ve had some basic answers like: bring them in once a week, utilize IM and video conferencing or intentionally reach out to the employee daily with positive news. All of these … More Dream Manager Program: Lower Attrition and More Productive Agents

12 Open Educational Resources: From Khan to MIT

I found this article/slide show on InformationWeek. It’s an interesting list of Open Education Resources (OERs) that are have an impact on the educational landscape. The 12 OERs are: MIT OpenCourseWare Connexions OpenStax College Khan Academy AMSER Center For Open Educational Resources And Language Learning OER Commons Blended Learning Toolkit OER University MERLOT The Saylor … More 12 Open Educational Resources: From Khan to MIT

How the University of Phoenix will survive the education tech boom

Recently a friend of mine, Claudiu, posted an article “How the University of Phoenix will survive the education tech boom” by Lauren Hepler and published in the Silicon Valley Business Journal. The article is an interview with Rob Wrubel, the Chief of Innovation for the Apollo Group. Rob’s insight is very interesting. I especially agree … More How the University of Phoenix will survive the education tech boom

Higher Ed Moves to Predictive Analytics

So what does predictive analytics in Higher Education have to do with virtual placement? Everything. It’s not just the “business” world that’s moving towards virtual environments. Education is too. More and more universities are moving towards distance learning programs in an attempt to increase their student base and offset the decrease in available full time … More Higher Ed Moves to Predictive Analytics