Managing a Virtual Call Center

I just found this article about a virtual or work at home training course offered to contact center professionals. Having never taken the course from this organization I can’t testify to the quality of the course itself. The curriculum for their “Managing a Successful Virtual Call Center” is interesting though and seems complete. It includes the following:

  • Developing a Business Case for your Virtual Support Center
  • Best Practice Service Skills for the Virtual Support Manager
  • Remote Workforce Best Practices for Support Professionals
  • Technology for the Virtual Support Center
  • Best Practice Communication for virtual support manager
  • Virtual Support Manager training programs
  • Performance Management
  • Team Building in the Virtual World
  • HR Best Practices Related to the Remote Support Professional

You can read the article at http://www.tmcnet.com/channels/call-center-training/articles/136278-rccsp-intros-homeremote-call-center-training-courses.htm#.

If you take the course provide some feedback.

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