I am the Virtualization Workforce Program Chair for the Contact Center Conference taking place in Phoenix in October. You can find out more about the conference by clicking on this link or the link below. This link will take you to a podcast of an interview of me by Rich Hand of the CCA. In that podcast we discuss the Virtualization Workforce sessions we’ll be offering, information on Cox’s own work at home program, a tour of the Cox call center we’ll be hosting and some other interesting facts about work at home trends in the US. Hope you enjoy it.