E-Work Summit – 2011 – Summary Notes

 Description of Event The 2011 E-Work Summit’s stated goal was to create a think tank of business, human resource, operation and technical leaders from the Greater Phoenix Area to: 1) Create a resource document for organizations in the Phoenix market interested in launching or improving work at home programs; 2) Discuss the possibility increasing economic … More E-Work Summit – 2011 – Summary Notes

Ethernet Work at Home: Proof of Concept Results

Cox recently completed a 90 day proof of concept for a large insurance company that wanted to test our Ethernet solution for work at home. The results from a user and technical point of view were interesting and in some ways significant. First lets talk about the basic concept. It’s relatively simple. Cox literally extended … More Ethernet Work at Home: Proof of Concept Results

Schedule A Best Practices Meeting

Cox Communications has been hosting best practice meetings with other organizations in the Phoenix market that also manage large contact centers. During a best practices meeting the managers and team leaders of Cox’s 1400 seat call center  share their insights with their peers concerning a wide range of issues. It’s been a very valuable experience for everyone involved and has led … More Schedule A Best Practices Meeting

Virtualization White Paper from Florida’s Agency for Workforce Innovation

The link below will take you to an article about a white paper created  for Florida‘s Agency for Workforce Innovation (AWI). The white paper focuses on the virtualization of the server  and desktop (the cloud) and the  virtualization of the workforce. It’s a clear and concise discussion about why “the cloud” is so important with  virtualizing … More Virtualization White Paper from Florida’s Agency for Workforce Innovation

Inc. Magazines “The Case…. for the Virtual Company”

Below is a link to an article written by Max Chafkin of Inc. Magazine in April 2010. It was recently nominated for an Eddie Award by Folio Magazine. The article is about an experiment Inc. performed by going virtual for one month. All writers and editorial staff spent 30 days working out of the home. … More Inc. Magazines “The Case…. for the Virtual Company”