Open Space Offices: What’s Good For Companies is Good for Communities Too

Some of you have read the following before. It’s a quote from an article written my Michael Haaren for Broadband of America and it’s stuck with me since. Michael wrote: “Imagine living in a pedestrian community where you could work from home or walk to an eWork center. The center could have daycare, a cafe, shops, and a gym. You could eat … More Open Space Offices: What’s Good For Companies is Good for Communities Too

FCC promises 100,000 jobs to staff ‘call centers’

You read that right. The FCC announced that it will be helping to onshore 100,000 call center jobs back into the US. It looks like all these jobs will be work at home positions. You can read the actual article regarding the FCC‘s announcement by clicking on this link. How are they doing this? It appears … More FCC promises 100,000 jobs to staff ‘call centers’

What ‘Carmageddon’ Taught us About Mobile Work

For those that aren’t aware “Carmageddon” refers to the shutting down of I-405 by the state of California. The shutting down of this major artery during rush hour was predicted to result in dire consequences akin to the end of the world. In a market that boasts the longest commute times in the US it … More What ‘Carmageddon’ Taught us About Mobile Work

E-Work Summit – 2011 – Summary Notes

 Description of Event The 2011 E-Work Summit’s stated goal was to create a think tank of business, human resource, operation and technical leaders from the Greater Phoenix Area to: 1) Create a resource document for organizations in the Phoenix market interested in launching or improving work at home programs; 2) Discuss the possibility increasing economic … More E-Work Summit – 2011 – Summary Notes

Ethernet Work at Home: Proof of Concept Results

Cox recently completed a 90 day proof of concept for a large insurance company that wanted to test our Ethernet solution for work at home. The results from a user and technical point of view were interesting and in some ways significant. First lets talk about the basic concept. It’s relatively simple. Cox literally extended … More Ethernet Work at Home: Proof of Concept Results

Schedule A Best Practices Meeting

Cox Communications has been hosting best practice meetings with other organizations in the Phoenix market that also manage large contact centers. During a best practices meeting the managers and team leaders of Cox’s 1400 seat call center  share their insights with their peers concerning a wide range of issues. It’s been a very valuable experience for everyone involved and has led … More Schedule A Best Practices Meeting

A List of Books on Managing Virtual Teams

Cox Business published a whitepaper entitled “Enterprise Telework Guide”. The author was Mark Goldstein of the International Research Center. In that whitepaper the following books were recommended for those wanting to find out more about managing virtual teams. I’ve included a link to Amazon for each book. Managing Telework: Strategies for Managing the Virtual Workforce … More A List of Books on Managing Virtual Teams